If it ships wrong, broken, or short — we replace it.

We replace any vial that arrives broken, mis-labeled, short of the listed fill amount, or materially different from what the product page described at the time of purchase.

Email support@peptific.com with your order number and a photo of the issue. Reports made within 5 business days of delivery keep the carrier claim window open and resolve fastest.

Intact, correctly-shipped product cannot be returned. Once a vial leaves controlled custody we cannot verify storage conditions and cannot re-introduce it into stock.

If you received the right product in good condition but no longer want it, we will not be able to refund or exchange it.

Order number. Product name. Date received. A clear description of the issue. A photo of the damaged outer packaging or the affected vial.

Specific, well-documented reports get specific resolutions fast. Open-ended threads slow down review for everyone.

If tracking stalls for more than 3 business days or the package looks misrouted, email support@peptific.com with the order number. We will pull the fulfillment record and contact the carrier on your behalf.

If the package is marked delivered but is not at the delivery address, report within 48 hours so we can open a missing-package trace before the carrier closes its window.