Research compounds are fulfilled to order. Contact the team for damage, wrong-item, or transit issues.

Research compounds are prepared and fulfilled to order. Standard returns are not accepted. Peptific does not accept returned research compounds.

If your order contains an issue that falls under the categories below, contact the team at research@peptific.com promptly after the package arrives.

Report an order if the shipment arrives visibly damaged, if the wrong product was included, or if the contents are materially different from what the product page described at the time of purchase.

Order issues are reviewed against the shipping and fulfillment record. Include your order number, the affected item, and a clear description of the problem in the first message.

Report damage, wrong-item issues, or transit problems as soon as reasonably possible after the package arrives. Delayed reporting makes review and resolution harder.

If tracking stalls or a delivery appears significantly delayed, contact the team before the expected delivery window has substantially passed.

Photos of damaged outer packaging and product contents help document transit damage claims. Clear photos showing the actual product received help verify wrong-item issues.

Include the order number, the product name, the delivery address, and the date received in the first message. Specific, well-documented reports resolve faster than open-ended descriptions.

The team reviews reported issues against the order, shipment, and fulfillment record. Resolution depends on the specific nature of the issue and the facts of the shipment.

Peptific does not make blanket promises about outcomes before reviewing the specifics. Qualified issues will be handled on a case-by-case basis.