Shipping expectations should be visible before payment, not discovered after it.

Shipping rates and available methods should be shown in checkout before payment is completed. That is the binding source for destination-specific pricing and service levels.

The storefront should not promise a carrier or timing that checkout cannot actually support for the address on the order.

Orders begin moving through processing after payment confirmation and any required review steps. Tracking details should be sent once the shipping label is created and the package is accepted into the carrier flow.

If a shipment is split or partially fulfilled, the corresponding tracking updates should follow the actual fulfillment events rather than a generic timeline.

If a package arrives damaged, incomplete, or materially different from what was ordered, contact support promptly and include the order number plus clear photos when applicable.

If tracking stalls or a delivery looks misrouted, reach out through the order support channel so the shipment can be reviewed against the fulfillment record.